Shipping

TwinCritters® offers free ground shipping on all orders in the continental United States. For shipping rates to Hawaii, Alaska, and Canada, please contact: info@twincritters.com prior to placing your order.

Refunds - 30 day money back guarantee

The TwinCritters brothers believe that protecting your furbaby and producing only safe and quality products are of upmost importance. Due to the handcrafted nature of our wool product line, there may be slight variations and imperfections in some items. If the unique present you purchased for your furbaby is not up to snuff (or sniff), we do offer a 30-day money back guarantee. If you are not 100% satisfied with the purchased product, you may request a refund within thirty (30) calendar days after receiving your order by contacting us at info@twincritters.com. All refunds of the purchase price will be provided as a credit to the payment method associated with the purchase; however, shipping charges, if any, are non-refundable.

Lifetime quality guarantee

TwinCritters offers a lifetime guarantee on the quality of our products. If you experience a quality concern with a purchased product, contact us at info@twincritters.com. If the lifetime guarantee applies, we will (at our discretion) either replace the product with the same or similar product (customer is responsible for shipping fees) or refund the purchase price minus shipping. The lifetime guarantee is strictly limited to quality concerns (i.e. does not hold up to standard use) and does not apply to destruction caused by your pet, or cosmetic concerns (color, style etc).

Exchanges

TwinCritters offers a money-back guarantee as outlined above and at this time does not accept exchanges.