Types of Personal Data We Collect
Many of the Services allow you to visit the Site without sharing your Personal Data. However, some Services, such as purchasing a product from our online e-commerce platform that allows us to market the Services (“Online Store”), require you to share your Personal Data. The types of Personal Data we may collect about you on the Site include:
Demographic and Contact Information. We collect the demographic and other personal information you provide to us when you participate in various activities in connection with the Site or Services, such as completing an online form, subscribing to our newsletter, sending us an email, or providing content in public forums of the Site. The data we may collect about you may include your name, email address, shipping address, phone number, and comments.
Payment Information. When you purchase a product from the Online Store, we collect information related to your payment method, such as your credit card number, card brand, and expiration date. We do not, however, view or store your credit card data. This is handled by a third-party payment processor.
Automated Information. We collect information our servers automatically recognize when you browse the Site or access the Services, such as your IP address, your operating system, browser version, the address of a referring website, and the pages you visit on the Site. Such information is not personally identifiable, but it still may be possible to determine from an IP address your internet service provider and the geographic location of your point of connectivity as well as other statistical usage data. We also may collect information about your native actions that are integral to our Site, including liking, or replying to a post. If you access the Site or Services from a mobile device, our servers may automatically collect information about the type of mobile device you use and the information about the location of your device.
How We Use Your Personal Data
By identifying patterns and trends in usage, we are able to better design the Site to improve your experiences, both in terms of content, product offerings, and ease of use. In particular, your Personal Data that we process will be used to: Increase the efficiency and operation of the Site and improve the Services; perform the functions and provide the Services you request or authorize; manage orders and payments; manage and provide after-sale services; send you confirmations, receipts, updates, alerts, administrative messages, and otherwise facilitate your use of the Site or Services; request feedback and contact you about your use of the Site or Services; respond to your emails; deliver information you request or that we think may be of interest to you, such as information about various promotions; and compile anonymous statistical data and analysis for use internally or with third parties.
Sharing Your Personal Data with Others
Service Providers. We do not sell your Personal Data to third parties; however, we may share your data with third parties that perform services for or on our behalf, including with payment processing, data analysis, email delivery, and hosting services.
Legal Compliance. In response to legal process or a request for information, we may share your Personal Data as permitted or required by any applicable law, rule, or regulation or necessary to investigate or remedy potential violation of our policies or to protect the rights, property, and safety of others. Web Analytics. We may allow selected third parties to use tracking technology on the Website, which will enable them to collect information about how you use the Website over time. This information may be used to, among other things, analyze and track data, determine the popularity of certain content, and better understand your online activity.
Your Rights Regarding Your Personal Data
You may benefit from a number of rights in relation to your Personal Data that we process. Some rights apply only in certain limited cases, depending on whether you are located within the European Union. Please note that the following rights are not absolute, and we may be entitled to refuse requests where exceptions apply. Should we determine that you are not entitled to exercise that right, we will provide you with the reason(s) for the denial. Without limiting the foregoing, you have the following rights with regard to your Personal Data:
Right to Access. You may ask us to provide you with any of your Personal Data what we maintain. Provision of such data will be subject to our identity verification procedures and we reserve the right to charge an administrative fee in an amount not to exceed $10.00 USD for costs associated with making your Personal Data available to you.
Correction and Deletion. You may have the right to request the correction or deletion of your Personal Data that we maintain, which is inaccurate or incomplete. Please note that we may keep some information about individual sales transactions for accounting purposes. Additionally, we will retain your Personal Data to the extent that we are otherwise required to do so by law; if we believe that the Personal Data will be relevant to any ongoing or prospective legal proceeding; and in order to establish, exercise, or defend our legal rights (including, without limitation, providing information to others for purposes of fraud prevention or reducing credit risk).
Marketing Restrictions. We may want to communicate information about new products and other Services or use your Personal Data for other promotional purposes, marketing opportunities, satisfactions surveys, or market research by mail, phone, email, text message, or other electronic means. You may instruct us, at any time, not to process your Personal Data for direct marketing purposes. In practice, depending on your location and the contact method, we may ask you to expressly agree in advance to our use of your Personal Data for marketing purposes, you may have an opportunity to opt-out of the use of your Personal Data for marketing purposes, or you may have the right to unsubscribe form receiving further marketing materials.
File a Complaint. You may lodge a complaint about how we are processing your Personal Data or how your complaint is being handled. If you wish to exercise any of the above rights, please contact us at firstname.lastname@example.org.
Cookies and Tracking Technology
Most web browsers are set to accept cookies by default. Our cookies do not and cannot infiltrate your hard drive to gather confidential information. Our cookies are not “spyware.” You can usually choose to set your browser to remove or reject cookies. Be aware that removing or rejecting cookies could affect the availability and functionality of the Site.
Controls for Do-Not Track Features
We employ reasonable physical, administrative, and electronic measures designed to safeguard and protect your Personal Data from unauthorized access, alteration, and disclosure. For example, Personal Data is stored on password and firewall-protected servers and electronic payments made via the Online Store are protected by encryption technology. While we have taken reasonable steps to make the Personal Data you provide on the Site as secure as possible against unauthorized access and improper use, please be aware that despite our efforts, no security measures are perfect or impenetrable and no method of data transmission can be guaranteed against any interception or other type of misuse. Any data disclosed online can potentially be intercepted and used by unauthorized parties. You acknowledge that the transmission of data over the Internet is inherently insecure, and you understand and agreed that we cannot guarantee that only authorized persons will view your Personal Data. We are not responsible for third party circumvention of any privacy settings or the failure of any security measures. To help ensure security via the Internet, we recommend you keep your browser up to date with automatic security updates enabled and you use a unique username and password that are never shared.
Data Retention and Destruction
Our data retention policies and procedures are designed to help ensure that we comply with our legal obligations to process your Personal Data in a manner compatible with the GDPR. We will strive to keep your Personal Data accurate and current. Additionally, we will not retain your Personal Data longer than is necessary to provide the Services to you and as otherwise necessary to: comply with our legal obligations; resolve disputes; enforce our agreements; or meet our business needs.
Children’s Personal Data
We do not knowingly solicit Personal Data from or market to children under the age of 18 without prior verifiable consent from such child’s parent or legal guardian (“Parental Consent”). If you are under the age of 13, you are not allowed to purchase a product from the Online Store or otherwise use the Services without Parental Consent. If you are at least 13 years old but not yet 18 years of age, you should not purchase a product from the Online Store or otherwise use the Services without permission from your parent or guardian. We recommend that all children under 18 years of age ask their parents or legal guardians for permission before transmitting any Personal Data to anyone via the Internet. IF YOU ARE UNDER THE AGE OF 13, DO NOT SUBMIT ANY PERSONAL DATA THROUGH THE SITE (INCLUDING THE ONLINE STORE). We encourage parents and legal guardians to monitor their children’s online activity and to help enforce our privacy practices. With proper identification, parents and legal guardians may revoke Parental Consent or review, correct, and request deletion of their child’s Personal Data stored in our databases by contacting us by email at email@example.com. When Parental Consent is revoked, we will stop collecting, using, processing, or disclosing, Personal Data from that child. If we learn that Personal Data from users under 13 years of age has been collected, we will take reasonable measures to promptly delete such data; however, the Personal Data may not be completely or comprehensively removed from our databases.
If you are not yet 18 years old and reside in California, you have the right to request removal of unwanted Personal Data that you publicly post on the Site. To request removal of such data, contact us at by email at firstname.lastname@example.org and tell us that you live in California. While we will make sure your Personal Data is not publicly displayed on the Site, please be aware that such data may not be completely removed from our databases.
International Data Transfers
Links to Other Websites
Questions or Comments